Direct Debit

Paying by Direct Debit is a simple, secure way to manage your rent payments. Your rent is taken straight from your bank account, so you never have to worry about missing a payment. Plus, any future rent changes are automatically applied, so you don’t need to adjust payments yourself.

Setting up your Direct Debit is quick and hassle-free, just fill out our short Direct Debit form, choose a payment date that works for you, and we’ll handle the rest with your bank or building society. Need help getting started? Contact our team at 0121 748 8100, and we’ll be happy to assist.

If you already pay by Direct Debit, please check your rent change letter to ensure your payments have been updated correctly.

Need to make a change? You can cancel your Direct Debit at any time by contacting your bank or building society, but you’ll need to arrange an alternative way to pay your rent.

If your rent amount changes, we’ll always give you at least 10 working days’ notice, so you have time to make sure there’s enough in your account.

PayPoint

You can use your rent payment swipe card at any convenience store that displays the PayPoint logo.

Don’t forget to ask the cashier if the service is free!

Allpay

You can call Allpay’s automated 24 hour telephone service on 0330 041 6497.

You’ll need to use your telephone keypad to key in all the details requested. This includes the 19 digit number on your rent payment card (PRN), so make sure you have it to hand.

Calls normally take around two minutes and are charged at the national rate (about 10p per minute).

Over the phone

During office hours, please ring our Incomes & Customer 1st team for assistance – 0121 748 8100 or click here for contact details

Please bear with us during this time, as our phone lines may be busier than usual.

Benefits

Universal Credits

You will need to inform the Department for Work and Pensions (DWP) about your rent change, even if they pay the rent element directly to us.

You’ll need to update your online journal with your new rent and service charges within 14 days of the change – we cannot do this for you.

After updating the DWP, check that your claim has been adjusted correctly.

Housing Benefits

If you receive Housing Benefits and it is paid directly to us, we’ll notify Birmingham City Council of the new amount on your behalf. However, it’s your responsibility to ensure your claim is correct. If you haven’t received confirmation of an update within four weeks, we recommend contacting the council to check the status of your claim.

If you receive Housing Benefit payments directly and pay your rent yourself, you must inform the council of the new rent amount.

Standing Order

Since only you can set up or amend a Standing Order, it’s your responsibility to update your payments before they are due. To avoid falling into rent arrears, make sure any changes are made as soon as possible.

If you’re facing financial difficulties, please talk to us straight away. We fund a free, confidential money advice service for our customers, offering benefits, debt, and budgeting support.

Compass Support’s Employment Team provides tailored programmes to help people get back into work, including 1-1 guidance, training, CV support, job applications, and interview skills.

Our Independent Living and Family Support Teams assist with challenges related to relationships, health, finances, education, or employment, connecting you to specialist support if needed.

Visit The Sanctuary on Tangmere Drive, call 0121 748 8111, or email contactus@compass-support.org.uk for more information.

We also fund a crisis fund with Spitfire Services—contact us immediately if you’re in urgent need.

If you’re struggling with new charges, we may be able to help. You can reach out for an application form.