We’re continuing to invest in our homes with over 2,000 properties across Castle Vale benefitting from brand-new, energy-efficient windows and doors.

Understanding the process of new windows and doors is important to know which is why we’ve put together this handy guide:

Nationwide Windows and Doors, a nationally recognised contractor, are delivering this project.

What happens next?

Survey & Timeline:

Nationwide Windows and Doors will contact you soon to arrange a survey of your property. Once the survey is complete, your installation is estimated within 6–12 weeks. A Resident Liaison Officer will work with you to confirm your fitting date.

Preparing for Installation:

Before your fitting date, you’ll need to:

• Remove curtains, nets, blinds, and any hardware like tracks or brackets.
• Move furniture, ornaments, and other obstacles near windows and doors.
• Clear hallways, stairs, and pathways both inside and outside.
• Remove items like alarm contacts or doorbells (guidance will be provided if needed).

During Installation:

• An adult (18+) must be present.
• Keep children and pets away from work areas for safety.
• Be prepared for minor noise, dust, and vibrations. Installers will use dust sheets, but additional protection for furniture is your responsibility.

Frequently asked questions

Why replace my windows and doors?
We’re addressing residents’ feedback about repairs and energy efficiency. Many windows and doors have reached the end of their lifespan and need replacement. The new fittings will enhance thermal comfort, boost energy efficiency, and improve home security.

Can I move my property up the schedule?
The programme has been carefully planned for efficient delivery. While changes are rare, we will monitor and adjust if necessary.

Open Day Event:
Want to learn more or view the new window and door options? Join us on April 10th at The Sanctuary.

Safety First:
Always check contractors’ IDs before letting them into your home. Nationwide staff will carry ID cards with their name, photo, and company logo.

Need Help or Have Questions?

During Business Hours (8:30 AM – 3:30 PM): 01788 224466
After Hours, Weekends, and Holidays: 0808 1234 000