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The Pioneer Group Our Offer

Our Customers are at the heart of everything we do. We know that great services are shaped through feedback, both good and bad, which is why we’re always looking for new ways to involve our Customers in shaping how we work.

We want our homes and estates to be great places to live, and the best way to achieve this is by working closely with you, our tenants and customers. Whether you want to influence policies, monitor our service delivery, improve your neighbourhood, or scrutinise how we meet our responsibilities as a landlord, there are plenty of ways to get involved.

From joining our Scrutiny Panel to review and improve services, to becoming a Block or Green Champion to help maintain communal areas and green spaces, you can play an active role in making a difference. If you prefer a flexible commitment, our Readers/Editorial Panel allows you to help us communicate clearly and effectively.

Join us and help shape the future of our communities. Your voice matters.

Our Scrutiny Panel

Our Scrutiny Panel consists of customers who investigate how a particular service is planned and delivered. Reviews are then undertaken to see what works well, challenge weak performance and make recommendations about how it can be improved. The panel also checks that services reflect customer priorities and are delivering value for money. All the findings and recommendations are then presented to the Customer Influence Committee on a regular basis.

Scrutiny Panel aims to meet approximately 6 times a year through face to face meetings. We ask an average commitment of 2 hours per meeting (normally early afternoon) which includes reading documents and communicating with other group members.

Becoming a Block Champion

Block Champions are tenants living in our blocks. Help us to monitor things like communal cleaning, repairs, grounds maintenance and they take pride in their homes and local environment.

Our Block Champions complete weekly surveys to monitor the cleaning of their communal areas.

Our Green Champions

Green Champions provide regular feedback on the quality of the work being carried out by our grounds maintenance contractor. Together you can help us improve the quality of service that you receive, completing monthly feedback forms and providing regular communication on the quality of the grounds maintenance work.

Our Readers & Editorial Panel

There are no meeting commitments for our Readers / Editorial Panel, proving to be a popular means of involvement for customers with not much time on their hands.

So, what is the Readers Panel?

Our Readers Panel will help us make sure we are communicating as best we can, and comment on printed material produced by us before it gets published.

We want our customers to be involved in helping us make sure our information is clear and user-friendly. It is important that we are using the right words, in the right way, to get our message across.

Once a document has been reviewed by tenants, and any necessary changes made, it can be published as being ‘tenant-tested’.

Members can be sent information such as leaflets and policies to read and comment on and would be asked to think about:

  • How information is worded
  • How its presented
  • Whether it answers the questions they would have