General Emergency repairs can be reported by calling us
If you smell gas call National Gas Emergency Hotline
If you can see or smell smoke immediately call
If there’s a power cut in your area call
Emergency repairs are needed when there’s a risk to your safety, serious damage to your home, or an urgent issue that needs immediate attention. These include:
If you have an emergency repair, we’ll send a qualified contractor within two hours to assess the situation and make it safe. If the repair can’t be completed straight away, we’ll carry out the necessary work within 24 hours.
If specialist parts are needed, it may take longer, but we’ll keep you updated and agree on a time to return.
To help us resolve your repair as quickly as possible, follow these steps:
When reporting a repair, give as much detail as possible, including:
Once reported, we’ll arrange an appointment for the repair.
Emergency Repairs – A qualified contractor will arrive within 2 hours and aim to complete the repair within 24 hours.
Routine Repairs – Usually attended the same day, but times may vary depending on complexity. Urgent Repairs – Response same day if reported before 12 noon, or by 12pm the next day if reported later.
Gas Repairs – Call Status Heating on 0800 888 6215.
If there are any delays, we’ll keep you updated on progress.
You may be contacted after the repair to share your feedback.
By providing detailed information when reporting a repair, you help us get it sorted as quickly and smoothly as possible.
You are responsible for repairs caused by damage, loss, neglect, or failure to report an issue. Some common examples include:
We will always discuss costs with you before proceeding, except in emergencies where delays would cause safety risks or further damage.
Tenants may be charged for repairs caused by neglect or damage, including:
For emergency situations affecting health and safety, we may conduct repairs and charge tenants afterward.
Your feedback helps us improve – please participate in surveys when contacted.
