We understand that financial difficulties can happen to anyone, and we’re here to help. If you’re struggling to pay your rent, please know that we offer full advice and support to help you through it.

Your rent and service charges help us maintain your home and community. We know other bills are important, but keeping up with rent payments should be a priority to ensure you keep your home secure.

If you find yourself falling behind, please don’t wait – reach out to us as soon as possible. We’re here to work with you to find a way forward.

What Happens If I Miss Rent Payments?

When you signed your tenancy agreement, you agreed to pay rent on time. If you fall behind and don’t make arrangements with us, we may have to serve a Notice of Seeking Possession (NSP) – a formal step in the legal process. However, we want to avoid this and will always do our best to support you before it reaches this stage.

What Should I Do If I Receive an NSP?

If you receive an NSP, please contact our Incomes and Customer 1st Team immediately. The sooner we talk, the more options we have to help you get back on track and avoid further action.

Can I Get Help with Rent Payments?

If you’re on a low income, you may be eligible for Housing Benefit or Universal Credit to help with your rent. You can check what support you might be entitled to by using the Entitled to Budget Calculator.

If you’re facing financial challenges—whether it’s rent arrears or other debts—we can connect you with Spitfire Services for free, independent money advice. They offer:
✔ Budgeting support
✔ Benefit health checks
✔ Crisis support
✔ Help understanding letters and completing forms

Visit Spitfire Services at Spitfire House, 10 High Street, Castle Vale, or contact our friendly Customer 1st Team on 0121 748 8100 for more information.

Financial difficulties can sometimes be linked to other challenges in life. If family struggles, health concerns, or job insecurity are making it hard to manage your finances, we’re here for you.

Our Think Family and Independent Living Support Services can offer tailored help, and our Employment Support Service can assist you in taking positive steps towards work.

Whatever you’re going through, you’re not alone – talk to us, and we’ll do our best to support you.