As a community-led organisation we value your input as it helps us shape our services. If you need to request a service, or something isn’t quite right, please contact us using the information below. We aim to process these enquiries straight away and find that most problems get sorted as soon as you let us know about them.

However, if you need to raise a matter more formally, please click on the link at the bottom of this page to view our complaints page.

For more information please read the Pioneer Complaints Policy.

We aim to reply to all enquiries as quickly as possible, often within one working day. However at busy times this may take up to five working days. If your enquiry is urgent please call us on 0121 748 8100.