Page 15 - The Pioneer Group - Our Corporate Plan 2025-2028

Corporate Plan 2025-28 By 2028: •  As set out by the Regulator of Social Housing we will maintain our strong Governance rating (G1), achieve the highest rating for Consumer Regulation (C1) and maintain our Financial Viability rating (V2) •  90% of our colleagues will recommend us as a good place to work. •  80% of customers will say we keep them informed about things that matter. In the next 3 years we will… •  Ensure effective oversight and control through good governance, influenced by the voice of our customers. •  Maintain financial strength to keep our promises and remain independent. •  Ensure our colleagues and board members are professional, live our values and reflect the diversity of Birmingham. •  Deliver a new digital offer to provide a better customer experience. •  Make sure we have accurate information to make fair and balanced decisions. •  Improve communication with both colleagues and customers. 15