Page 13 - The Pioneer Group - Our Corporate Plan 2025-2028

Corporate Plan 2025-28 By 2028: •  85% of our customers using our support services will tell us it has had a positive impact on their lives. •  85% of our customers will say we make a positive contribution to their neighbourhood. •  Customer satisfaction with the maintenance of communal areas will reach 80%. •  We will improve the way we handle anti-social behaviour, increasing customer satisfaction to 75%. In the next 3 years we will… •  Work with the community to identify long term solutions to specific and identified need, adapting our community regeneration offer to deliver sustainable solutions for the future. •  Continue investing in community regeneration, securing funding sources that complement identified needs and strengthen our financial capacity. •  Continue to deliver support services that enable customers to sustain their home and live active, healthy and meaningful lives. •  Re-invent the Castle Vale Partnership, increasing collaboration and enabling every organisation to focus on their individual strengths and unique selling points (USPs), delivering the best outcomes for our community. •  Continue to invest £1.5million into the community through our Pioneer Pledge, delivering priority services such as The Sanctuary Community Centre, The Stadium, CCTV, Estate Services, and community regeneration services. 13