Page 11 - The Pioneer Group - Our Corporate Plan 2025-2028

Corporate Plan 2025-28 By 2028: •  82% of customers will say they are happy with the overall repairs service. •  We will have an accurate and up-to-date understanding of the condition of our properties. •  92% of our homes will be rated EPC band C or better for energy efficiency. •  We will be 100% compliant in all property health and safety areas, covering, gas, electrical, fire, damp, mould and condensation, asbestos, lifts and water. •  The quality of our homes will exceed sector requirements including the Decent Homes Standard, Building Safety & Awaab’s Law. In the next 3 years we will… •  Gather and maintain robust survey data on all our homes •  Prioritise investment to ensure homes are well-maintained and meet our customers’ needs - providing quality homes they can be proud of. •  Ensure all homes are safe by meeting the latest legislative and regulatory requirements. •  Improve energy efficiency, making homes warmer and more sustainable for the future. •  Build new social homes to meet community needs. 11