Page 9 - The Pioneer Group - Our Corporate Plan 2025-2028

Corporate Plan 2025-28 By 2028: •  90% of customers will say they are happy with our services •  90% of our customers will say we treat them fairly and with respect •  80% of our customers will say that we listen and act on their views •  60% of our customers will say they are happy with our approach to complaint handling In the next 3 years we will… •  Put customers at the heart of everything we do. •  Build trust by doing what we say we will do and learning from our mistakes. •  Work with compassion and empathy, treating everyone with dignity and respect. •  Listen to customers, gather evidence and use the insight to design services that meet customer needs. •  Develop services that are easy to access and simple to use. 9