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Estates Services
We want Castle Vale to be a place you’re proud to call home.
Through our Pledge Fund, we put money back into looking after the shared spaces around your home. It supports our Estates Team, who work across the estate every day to keep things clean and safe.
This page explains what we do, what we’re responsible for, and when you might need to contact someone else.
Checking buildings and keeping people safe
Looking after an estate isn’t just about how it looks. It’s also about safety.
Our Estates Team carries out regular building checks, focusing on fire safety, health and safety, and general standards.
How often do we check
Larger or more complex buildings (including Topcliffe, Chivenor House, Phoenix, Whittle Croft and our HMOs, plus any building with a fire alarm panel): checked every week
All other buildings: checked every month
In total, 15 blocks are checked weekly.
What we look for
Fire doors and fire safety features
Emergency lighting
Items left in communal areas or blocked exits
Damage, broken windows, handles or visible repairs
Government guidance recommends quarterly checks. We go further by checking at least monthly and weekly where needed.
Working with our partners
Some issues need a joint approach. We work closely with Birmingham City Council, especially around fly‑tipping.
Our estate vans can make up to two tip visits a day (up to 10 a week) so we can deal with dumped rubbish on our land as quickly as possible.
Who looks after what?
Different parts of the estate are managed by different organisations. Here’s a quick guide.
- Communal areas in flats, like stairways, corridors and shared gardens
- Car parks and footpaths linked to our homes
- Garage sites and gated alleyways
- Roads and pavements
- Grass verges
- Parks and leisure spaces
- Land around shops
- Retail parks
- The health centre
Not sure who’s responsible? Get in touch with us and we’ll help.
What we do for you
Our Estates Services Team and contractors help keep the estate tidy and safe. This includes:
- Litter picking and graffiti removal
- Bulk rubbish collections for our customers
- Cleaning entrances, stairways and corridors
- Landscaping around flats
- Gardening services for older residents (service charge applies)
- Regular inspections so problems can be picked up early
How you can help
Looking after Castle Vale is something we all share. You can help by:
Reporting issues when you spot them
Keeping pets under control
Not dropping litter or fly‑tipping
Arranging special collections for bulky items
How to report a problem
If it’s on our land
Call: 0121 748 8100
Email: contactus@pioneergroup.org.uk
Or speak to a member of our Estates Services Team
If it’s on council land
Birmingham City Council: 0121 303 1111
If you’re not sure who’s responsible, contact us and we’ll point you in the right direction.
