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Our Policies

Our Policies Our Policies

Here you’ll find all the key policies that guide our relationship with you

Whether you’re looking for information on home ownership, privacy, CCTV, or something else, this page brings everything together in one place.

Aids and Adaptations Policy / Download Aids and Adaptations Policy
Anti-Social Behaviour (ASB) Policy / Download Anti-Social Behaviour (ASB) Policy
Anti-Social Behaviour Service Standard / Download Anti-Social Behaviour Service Standard
Asbestos Policy / Download Asbestos Policy
Closed Circuit Television (CCTV) Policy / Download Closed Circuit Television (CCTV) Policy
Complaints Policy / Download Complaints Policy
Customer Contact Service Standard / Download Customer Contact Service Standard
Damp & Mould Policy / Download Damp & Mould Policy
Domestic Abuse Policy / Download Domestic Abuse Policy
Hate Crime Policy / Download Hate Crime Policy
Home Improvements Policy / Download Home Improvements Policy
Mutual Exchange Policy / Download Mutual Exchange Policy
Planned and Cyclical Maintenance, and Major Investment Policy / Download Planned and Cyclical Maintenance, and Major Investment Policy
Rechargeable Repairs Policy / Download Rechargeable Repairs Policy
Rent and Service Charge Service Standard / Download Rent and Service Charge Service Standard
Repairs and Maintenance Service Standard / Download Repairs and Maintenance Service Standard
Responsive Repairs Policy / Download Responsive Repairs Policy
Safeguarding Adults Policy / Download Safeguarding Adults Policy
Safeguarding Children Policy / Download Safeguarding Children Policy
Tenancy Agreement Service Standard / Download Tenancy Agreement Service Standard
Your Environment Service Standard / Download Your Environment Service Standard