Our work is guided by what our customers are telling us.
We want you to know how we’re performing as your landlord, what’s working well and where we need to do better.
We keep this information open and easy to find so you can see how we’re doing and hold us to account.
Here you’ll find clear, up‑to‑date information about:
- how satisfied customers are
- how we’re handling repairs and complaints
- what we’re doing to improve
Tenant Satisfaction Measures
What our customers say about what we do well in and where we can improve.
Complaints Performance
How we've performed in handling complaints, and acting on them.
Voice of the Customer
How we act on our customers' feedback to shape everything we do.
