STAIRS (Social Tenant Access to Information Requirements)

From 2026, new rules called STAIRs (Social Tenant Access to Information Requirements) will change how we publish information and respond to requests. It’s all about being more open, quicker to respond, and clearer about how we work.

What is STAIRs?

STAIRs is a new government requirement for social housing providers.

In short, it gives you better access to how we make decisions, spend money and manage your home.

Key Dates to Know

1 October 2026: We start publishing more information

From this date, we’ll publish information we already hold across key areas, including:

We’ll make this information easy to find and understand.

1 April 2027: You can request information from us

From April 2027, you’ll have the right to ask us for information in writing.

You might want to know:

When you ask, we’ll respond within 30 days. That means quicker answers and more transparency about what we do.

What This Means for You

STAIRs gives you:

• More Visibility: You can see how we're performing and making decisions
• Better Access: Information will be easier to find
• Quicker responses: We'll respond to your requests within set timescales

It’s about helping you feel informed, confident and in control.

Where To Find Information