Safeguarding
Protecting Adults and Children
Everyone has the right to feel safe. Safeguarding means protecting people from harm, abuse, and neglect – whether they’re children, young people, or adults with care and support needs.
At The Pioneer Group, safeguarding is everyone’s responsibility. We work with families, communities, and partner agencies to keep people safe and respond quickly when concerns arise.
What Does Safeguarding Mean?
- Protecting health, wellbeing, and human rights.
- Helping people live free from abuse, harm, and neglect.
- Acting early to prevent harm wherever possible.
- Physical, emotional, or sexual abuse
- Bullying and cyberbullying
- Exploitation (including criminal and sexual)
- Harmful behaviours and discrimination
- Has care and support needs
- Is experiencing or at risk of abuse or neglect
- Exploitation (including criminal and sexual)
- Cannot protect themselves because of those needs
Types of abuse can include physical, emotional, financial, sexual, neglect, domestic abuse, and modern slavery.
Our Approach
We follow these principles:
Prevention first
We work with communities to reduce risk.
Making Safeguarding Personal
We put the person at the centre of decisions.
Partnership working
We work with local authorities, police, health services, and other agencies.
Empowerment and protection
We respect rights and choices while keeping people safe.
Our staff are trained to spot concerns and act quickly. We also work with contractors and volunteers to make sure safeguarding standards are met.
What to Do if You’re Worried
If you’re concerned about a child, young person, or adult:
Tell us straight away – Call 0121 748 8100 or email contactus@pioneergroup.org.uk.
If someone is in immediate danger, call 999.
Don’t keep it a secret – Even if asked, you must share concerns.
You don’t need proof – If you suspect harm, speak up.
We’ll listen, take your concern seriously, and explain what happens next. In most cases, we’ll work with Birmingham City Council or the relevant local authority.
Our Promise
- We’ll act quickly and carefully.
- We’ll keep your information confidential (unless sharing is needed to protect someone).
- We’ll support you through the process.
- We’ll work with trusted partners to keep people safe.
Useful Contacts
- NSPCC – 0808 800 5000
- Childline – 0800 1111
- Birmingham Safeguarding Adults Board
- Victim Support
- Report Abuse – GOV.UK
FAQs
Yes, unless sharing is needed to protect someone from harm.
It’s better to speak up. We’ll check the facts and make sure the right steps are taken.
Yes. We work closely with statutory agencies to keep people safe.
Contact Us
Download our Safeguarding Policy
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