If you or someone in your household has a disability, we can help. You can request reasonable adjustments, changes that remove barriers and make it easier for you to access our services.
There’s no fixed list of adjustments. Some examples include:
When you ask for an adjustment, we’ll look at:
If you need bigger changes, like a wet room, an Occupational Health referral would be required. One of our surveyors will visit to assess your needs, and we’ll then pass the referral to Birmingham City Council for funding approval.
For updates or more information, contact 0121 303 1234 or csadultsocialcare@birmingham.gov.uk
You can ask for an adjustment in a way that suits you:
Call our customer service team at 0121 748 8100
Send us an email contactus@pioneergroup.org.uk
Ask someone to request on your behalf—such as a local authority representative or someone you’ve given permission to
We’re here to support you, so don’t hesitate to reach out if you need help.