Our High Street Main Reception 0121 748 8100
(Opening Hours Below).

To report a repair call 0121 748 8100 and listen to the options

Repairs and Maintenance

contactus@pioneergroup.org.uk

Anti-Social Behaviour

Monday: 9am till 5pm
Tuesday: 10:30am till 5pm
Wednesday: 9am till 5pm
Thursday: 9am till 5pm
Friday: 9am till 4pm
Saturday & Sunday: Closed

Our offices are fully accessible for people with disabilities, with designated disabled parking bays at the rear of the building. An intercom is available for easy access.

The Pioneer Group
11 High Street
Castle Vale
Birmingham B35 7PR

Tel: 0121 748 8100
Email: contactus@pioneergroup.org.uk

For all media enquiries you can email our Communications and Marketing Team.

Email: marketingrequests@pioneergroup.org.uk.

Call us on: 0121 748 8111
Email us: contactus@compass-support.org.uk

Opening Hours
Monday: 9am till 5pm
Tuesday: 10:30am till 5pm
Wednesday: 9am till 5pm
Thursday: 9am till 5pm
Friday: 9am till 4pm
Saturday & Sunday: Closed

The Sanctuary
Tangmere Drive
Castle Vale
Birmingham B35 7PX

We provide a friendly, professional and consistent service every time you contact us, aiming to sort your query first time.

If extra support is needed, our specialist teams will contact you within 2 working days and provide an update or solution within 5 working days, keeping you informed throughout.

View our full standards

From 2026, new rules called STAIRs (Social Tenant Access to Information Requirements) will change how we publish information and respond to requests. It’s all about being more open, quicker to respond, and clearer about how we work.

We’re getting ready now so we can give you better access to the information that matters most.

Read more.

If you’re worried about how we’ve handled your personal information, you can let us know.

This might be about how we’ve used, stored or shared your data, or if you feel we haven’t respected your rights.

We take every concern seriously and will respond within one month with a clear explanation.

Find out more.