Compliments

We love hearing when things go well.

If a member of our team has gone above and beyond, or if you’re happy with the service you’ve received, please let us know.

Your compliments help us celebrate great work and keep improving.

How to send a compliment:

Online using this form.

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Are you a Pioneer Group Customer?*

Or you can call us on 0121 748 8100

We regularly share positive feedback with our teams and may feature your comments (with your permission) in newsletters or on our website to showcase the great work happening in our communities.

Letting us know your feedback

You can share your feedback with us by:

  • Call us on 0121 748 8100
  • Email contactus@pioneergroup.org.uk
  • Write to us at 11 High Street, Castle Vale, Birmingham B35 7PR
  • Talk directly to any member of staff
  • Drop by our Main Reception, based on the High Street