Data Protection Complaints

If you think we haven’t handled your data properly, you have the right to make a complaint. We’ll listen, look into it, and explain what’s happened.

When You Can Raise A Concern

You can contact us if you’re unhappy with how we’ve used your personal information.

This could be if you think we’ve:

• Used your information without a good reason
• Collected more data than we need
• Kept your data for too long
• Shared your information when we shouldn’t have
• Not kept your information secure

You can also get in touch if you feel we haven’t respected your rights. For example, if:

• You asked to see your data and didn’t get it
• Your details are wrong and haven’t been updated
• You asked us to delete your data and we didn’t

What Happens Next

Once you raised a complaint, we’ll:

We’ll aim to respond within one month. If things take a bit longer, we’ll keep you updated.

We’ll do our best to make everything easy to understand.

Make A Complaint

If you’d like to raise a data protection complaint, get in touch with us using the details below.