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Domestic Abuse

Domestic Abuse Domestic Abuse

We believe everyone has the right to feel safe in their home

Domestic abuse can affect anyone, regardless of age, gender, background, or identity, and we are committed to supporting anyone experiencing it.

What is Domestic Abuse?

Domestic abuse isn’t just physical. It can include:

Emotional or psychological abuse

threats, intimidation, isolation, or controlling behaviour.

Physical abuse

hitting, slapping, pushing, or any form of violence.

Sexual abuse

any unwanted sexual activity or pressure.

Financial abuse

controlling your money, stealing, or restricting access to finances.

Coercive or controlling behaviour

actions that make someone feel scared, isolated, or dependent.

Abuse can happen in any relationship, including partners, ex-partners, family members, or carers.

Our Commitment to You

We take domestic abuse seriously. If you’re a customer, we will:

  • Listen to you and believe you.
  • Work with you to create a safety plan that suits your needs.
  • Offer support in a way that feels right for you, by phone, in person, online, or through someone you trust.
  • Help you access specialist services.
  • Take action against perpetrators, including legal steps if needed.
  • Make your home safer with security measures where appropriate.
  • Always put your safety first.

We also train our staff and contractors to spot signs of abuse and know how to respond.

How To Get Help

In an emergency

Call 999 immediately.

If it’s not an emergency

Call the police on 101.

If you’re a customer, contact us directly:

0121 748 8100

contactus@pioneergroup.org.uk

Visit us at: The Pioneer Group, 11 High Street, Castle Vale, B35 7PR

Or at our Community Centre – The Sanctuary, Tangmere Drive, Castle Vale

Support Services

Domestic abuse | Birmingham City Council
Visit site

Telephone: 0808 800 0028

Lines open: Every day 9:00am to 5:00pm

Website: https://bswaid.org/

Visit: Early Intervention Hub – Bank House, 36 Bristol Street, Birmingham B5 7AA

Drop in: Monday and Tuesday 10:00am to 4:00pm, Wednesday 1:00pm to 4:00pm, Thursday and Friday 10:00am to 4:00pm

  • Refuge – Call 0808 2000 247
  • Women’s Aid – Live chat
  • Respect Men’s Advice Line – Call 0808 801 0327
  • LGBT+ Domestic Abuse Helpline – Call 0800 999 5428
  • National Stalking Helpline – Call 0808 802 0300
  • Honour Based Abuse Helpline – Call 0800 5999 247
  • Action on Elder Abuse – Call 0808 808 8141
  • Bright Sky App – Support and resources for those at risk of domestic abuse
  • Women’s Aid Survivor’s Handbook – Comprehensive guidance on safety planning
  • MyPlan App – Helps you create a personal safety plan
  • National Centre for Domestic Violence – 0800 970 2070
  • Galop - Helpline for LGBT+ people experiencing abuse or violence – 0800 999 5428 or help@galop.org.uk

In public spaces, you can discreetly seek help using these methods:

  • Ask for Angela – Available in pubs and restaurants
  • Ask for Ani – Available in pharmacies across the UK
Download our Domestic Abuse Policy
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