Major Home Improvements

Improving your home

More than 2,000 of our customers have benefited from our window and door replacement programme, which is now coming to an end.

Over the next few years, we’ll focus on upgrading roofs and bathrooms.

We’re making this change based on the survey work we’ve carried out and what you’ve told us. It helps us keep your home safe, warm and in good condition, and makes sure we meet the standards we follow as your landlord.

How we plan the work

We use survey information and home visits to decide which homes need work most. This helps us carry out the right improvements at the right time.

Over the next few months, we’ll finalise our plans and appoint contractors to deliver the work.

When it’s time for work at your home, we’ll contact you with the details. Our contractors will explain what’s happening, carry out quality checks, and keep you updated before, during and after the work.

 

Checking your home

We visit every home at least once every five years to check its condition.

This helps us plan fairly, keep up with safety requirements, and explain clearly what we’re doing and why.

What happens next

We’ll keep updating our survey information so our plans are based on the best data.

When work is planned for your area, we’ll write to you with what’s happening, when, and whether you need to do anything.

If you’re worried about your kitchen, bathroom or roof before then, please report it as a repair and we’ll take a look.