Job Role: Customer Influence Committee Member

Want to help shape services and make sure customer voices are really being heard? We’re looking for enthusiastic people from our communities to join our Customer Influence Committee.

As a committee member you’ll work with others to check how well we’re doing, especially when it comes to complaints, customer satisfaction, and service standards. You’ll help make sure feedback from tenants and residents is taken seriously and used to improve services.

Key Responsibilities

What we are looking for

• Someone who cares about their community
• An interest in social housing, customer services, or property/asset management is an advantage
• Confidence to share your views, ask questions and take part in discussions
• Ability to look at information and form an opinion
• A team player who respects others and values different perspectives

Time Commitment

• 6 meetings per year (2.5 hours each, usually in the evening)
• Preparing/reading papers (2-8 hours per meeting)
• Attendance at away events annually (1 Friday afternoon-evening plus a Saturday morning)
• Introduction meetings (5 x 1 hour meetings in the first year)
• Development Review meeting (1 x 1 hour meeting annually following the 6 month introductory period)
• Learning/training (5 hours per year but can vary)
• Other - such as attending community or social events (5 hours)

Downloads