We’ve temporarily paused the re-registration process for customers who were on our housing waiting list
Find out more
This means it works for as many people as possible including those who use assistive technology, have additional access needs, or prefer to browse in a different language.
We are committed to meeting WCAG 2.2 AA accessibility standards to make our website inclusive for everyone. This includes:
- Clear, readable text that works well with screen readers
- Logical page structures, headings, and metadata to support navigation and assistive tools
- Strong contrast between text and backgrounds
- Accessible forms and interactive elements
- Compatibility with keyboard-only navigation
- Mobile-friendly design across all devices
We regularly review our content, design and functionality to make sure we continue to meet these standards as the site grows and changes.
Designed for everyone
Our design has been shaped through user research, testing and feedback to make it consistent. Pages are structured so you can quickly find what you need.
The site has been built to work smoothly on mobiles, tablets and desktops. Content automatically adjusts for smaller screens without losing clarity or functionality.
We use proper headings (H1, H2, H3), descriptive link text and alternative text for images to ensure screen readers can interpret pages accurately.
To make our services accessible to more people, we use Weglot, which automatically detects your browser language and provides a natural, high‑quality translation of each page.
This means you can browse our website in the language that works best for you.
Strong security
We use encryption, firewalls and malware protection to keep your information safe. This supports an accessible and trustworthy online environment.
If you need support using our website
We’re here to help. If you find anything difficult to access, read or understand, please let us know. Tell us:
- What page you were on
- What you were trying to do
- The type of device or browser you’re using
