Creating Lasting Impact: Our ESG Report 2025/26
We’re pleased to share with you our Environmental, Social and Governance (ESG) Report for 2025/26.
The Report reflects our values, purpose and commitment to creating lasting impact for our customers, communities, and the environment, and the work we’ve done over the past year.
Our Report: At a Glance
Every number tells a story. Behind the figures are the customers we’ve supported, the homes we’ve improved, and the communities we’ve helped to thrive. Here’s a snapshot of the achievements we’ve made:
Our Homes
- 93% of homes have an EPC rating of C or above
- 8% of homes meet the Decent Homes Standard
- 100% compliance across key safety checks
Climate & Sustainability
- £3.4 million committed to achieving net zero by 2050
- 77 homes retrofitted through the Social Housing Decarbonisation Fund
- 1,961 homes improved through our Windows and Doors Programme
Customers & Communities
- Top 25 nationally across all 12 Tenant Satisfaction Measures (TSMs)
- £14.8 million secured for customers through our Money Advice Service
- 99% satisfaction with community regeneration services
Social Value
- £2.93 social value generated for every £1 invested in Community Services and CCTV
- £7.69 social value generated for every £1 invested in Estates Services – up from £6.69 last year
- £100,000+ additional social value secured
Looking ahead
These achievements collectively show a year all about creating lasting impact for our customers and community. And that momentum continues for the years ahead.
We’re committed to achieving net zero by 2050, whilst continue to focus on delivering safe, affordable homes, listening to our customers, and supporting our communities.
While challenges remain, we’re proud of what we’ve achieved and ambitious about what comes next.
