Safety In Your Home
Report a Repair
To report a repair call 0121 748 8100
This is your dedicated safety hub. Here, you’ll find everything you need to help keep your home safe and secure.
From practical advice on damp and mould prevention to essential fire safety guidance, all the information you need is right at your fingertips.
Damp & Mould
Our advice to prevent, manage and report damp and mould in your home.
Water Safety
Keeping your water safe, and all you need to know about flood risks.
Gas Safety
How we keep your gas appliances safe and what to do in an emergency.
Electrical Safety
What we do to check your home's electrical appliances are safe and reliable.
Lifts
How we ensure our lifts are regularly maintained and meet safety standards.
CCTV
Keeping our community safe with CCTV and why we use it.
Mobility Scooters
Everything you need to know before bringing in a mobility scooter to your home.
TwinnedIt
Keeping our residents at Chivenor House and Topcliffe House safe and informed.
Asbestos
What asbestos is, when it poses a risk, and how to keep your home safe.
Building & Fire Safety
Your safety is our top priority, and we take fire safety seriously.
Our Community Caretaker team regularly checks all communal areas to ensure they remain safe for everyone. If any issues are found, they are immediately reported and addressed to maintain safety.
In addition, we arrange independent fire risk assessments for all our buildings to ensure they meet safety standards.
- All homes have mains or battery-operated smoke alarms.
- We install and maintain fire detection and warning systems where needed.
- Regular fire risk assessments are carried out in communal areas, at least every 2 years.
- Emergency lighting, fire-fighting equipment, and fire doors are inspected and maintained.
- Lightning protection systems are tested annually.
Fire Safety Checks
Checks may differ depending on the building, but generally, they include the following:
Door Entry System
The team will check that all main doors and CCTV are working properly.
Fire Doors, Stairways & Lift Lobby Areas
These areas are checked to make sure the doors aren’t damaged, close correctly and that they are fit to withstand fire and smoke.
Communal Areas
The Community Caretaking team removes any items that might be a potential obstruction in the event of a fire, such as plant pots, bikes and rubbish.
Stairwells
Stairwells are checked to make sure there aren’t any items that might obstruct people trying to escape from the building.
Bin Rooms
Bin rooms sprinkler systems that are checked regularly along with inspections to make sure the area is clean and tidy.
Chute Rooms
The team will check that the doors and chute, where the rubbish is disposed of, is opening and closing correctly and clear any rubbish or debris that may be blocking the chute.
Lifts
Lifts are regularly checked to ensure the control panel is working correctly and that the lift is able to go up and down to all floors.
Dry Risers & Meter Rooms
Dry riser systems are an empty pipe running up the inside of the building that can be connected to by firefighters and used as a pressurised water system. These are checked to ensure there is no damage and they are in working order so that the fire service can quickly connect their hoses in the event of an actual fire.
Emergency Lighting
All communal lights are regularly checked to be working correctly so that in the event of an emergency the lighting will guide you out the building and to safety.
Fire Alarm / Smoke Detector
If your building has a communal fire alarm or smoke detector system installed the team will carry out regular tests on these systems to ensure they are working correctly and can alert you in an event of a fire.
Fire Safety Advice For Our Homes
A fire in your own flat
- Get everyone out of your flat, close the doors behind you and stay out
- Leave the building by the stairs. Do not use the lift
- Call 999 to report the fire
- Meet the fire service on arrival to brief them on the fire and seek advice from them upon their arrival.
A fire in another flat
- Stay in your flat. If you are in a communal area, get out by using the stairs
- Call 999 to report the fire
- Close all doors and windows and stay put
- Only leave your flat if you feel at risk from smoke, fire, or are asked to leave by the fire service
A fire in your building
- Get everyone out of your flat and home
- Close the doors behind you and stay out
- Leave the building by the stairs. Do not use the lift
- Call 999 to report the fire
- Meet the fire service on arrival to brief them on the fire and seek advice from them upon their arrival.
A fire in your home
- Get everyone out of your house
- Close the doors behind you and stay out
- Call 999 to report the fire
- Meet the fire service on arrival to brief them on the fire and seek advice from them upon their arrival.
A fire in your own flat
- Get everyone out of your flat, close the doors behind you and stay out
- Leave the building by the stairs. Do not use the lift
- Call 999 to report the fire
- Meet the fire service on arrival to brief them on the fire and seek advice from them upon their arrival.
A fire in another flat
- Stay in your flat. If you are in a communal area, get out by using the stairs
- Call 999 to report the fire
- Close all doors and windows and stay put
- Only leave your flat if you feel at risk from smoke, fire, or are asked to leave by the fire service
A fire in your own flat
- Get everyone out of your flat, close the doors behind you and stay out
- Leave the building by the stairs. Do not use the lift
- Call 999 to report the fire
- Meet the fire service on arrival to brief them on the fire and seek advice from them upon their arrival.
A fire in another flat
- Stay in your flat. If you are in a communal area, get out by using the stairs
- Call 999 to report the fire
- Close all doors and windows and stay put
- Only leave your flat if you feel at risk from smoke, fire, or are asked to leave by the fire service
A fire in your building
- Get everyone out of your flat and home
- Close the doors behind you and stay out
- Leave the building by the stairs. Do not use the lift
- Call 999 to report the fire
- Meet the fire service on arrival to brief them on the fire and seek advice from them upon their arrival.
Can everyone in your flat leave safely if asked to by the fire service?
If you or others in your home need some extra help to leave the building, please let us know. Call us on 0121 748 8100 so we can keep a record of this.
Please ensure any defects are reported to 0121 748 8100.
