How to Complain

Tell us if something doesn’t feel right, we’re here to help.

If you’re unhappy about something we’ve done, or something hasn’t gone as expected, just let us know. You don’t need to decide whether it’s a complaint or something else, that’s our job.

Here’s what we’ll do:

1. 1. If we can sort it out straight away, we will.

We’ll try to resolve things there and then so you get a quick answer.

1. 1. If it needs more investigation, we’ll raise a formal complaint.

We’ll gather all the details, look into what happened, and keep you updated throughout.

You can talk to us by phone, email, online, or in person.

However you contact us, we’ll listen and help with your query.

Visit our complaints webpage.