A small change to how your Direct Debit appears

A small change to how your Direct Debit appears

From 12th February 2026, you may notice a small change to how your Direct Debit appears on your bank statement.

This is linked to a tidy‑up of our brand name and won’t affect your payments in any way.

What’s changing?
We’ve updated the name that shows on your bank statement.

Old name: allpay Limited on behalf of CVCHA Direct Debit
New name: allpay Limited on behalf of The Pioneer Group

Our payment administrator, allpay Limited, will continue to collect your Direct Debit as normal, it’s only the name has changed.

Do I need to do anything?
No.

You don’t need to take any action. We’ve already shared the updated details with your bank, so your Direct Debit will continue as usual.

Need a hand or have a question?
If you’d like to talk this through, we’re here to help.

Call us: 0121 748 8100
You can also contact allpay Limited, who manage Direct Debits on our behalf.

Thank you for paying by Direct Debit.