Re-Registration for our Waiting List

We’ve re-opened our waiting list for re-registration.

To keep things fair, only people who were on our waiting list when it closed on 31 May 2026 will be able to re-register at this stage.

Last month, we temporarily paused re-registration while we reviewed the process. We know the pause has been frustrating, and we’re sorry for the delay.

We’ve been working behind the scenes to make everything is running smoothly, and we’re pleased to let you know that re-registration is now open.

If you’re a Pioneer customer

If you’re a Pioneer customer and were on our waiting list when it closed, you’ll receive an email from us today. This email may go into your spam or junk folders so please check.

Follow the instructions in the email. Log in to our portal. Then click on ‘Applications’ (this should appear at the bottom of the screen if you’re using a mobile). This is where you’ll start your application.

If you don’t receive an email today, please get in touch with us.

If you’re not a Pioneer customer

If you were on our waiting list when it closed but you’re not currently a Pioneer customer, you’ll receive a text message in the next 24 hours with a link to our re-registration portal.

Simply follow the link and complete your re-registration as a ‘New Customer’.

If you weren’t on the waiting list

Because we’ve moved the re-registration dates for existing applicants, we need to delay the date in which new applicants can apply to join our waiting list.

We previously said the waiting list would reopen on 1st September. To give everyone already on the waiting list time to re-register, we’ll be reopening it a little later than planned.

We’ll confirm a new date as soon as we can.

Need help?

If you’re unsure about the process or need support with re-registering, we’re running drop-in sessions where our team will be available to help.

25 August, 5pm to 7pm
The Sanctuary

We’re here to help, so please come along if you have any questions or need support with your application.

Thank you for your patience during this period.